Refund policy

We accept returns within 30 days of delivery for any reason. To start a return, email support@krendora.com with your order number and a brief description of the issue.

Orders under $50

We typically refund you without requiring the item back — you can keep it or pass it along to someone who could use it. This saves you time and shipping hassle, and lets us focus on getting future orders right.

Orders $50 and over

We provide return instructions via email. Customers cover return shipping for buyer's-remorse returns (changed mind, didn't fit your space, etc.); we cover return shipping for defective items, wrong items, or items that arrived damaged.

Upon receiving the item back in resaleable condition — meaning unused, with original packaging where applicable — we refund the original payment method within 5 business days. Original outbound shipping fees are non-refundable.

Damaged or defective items

Email us within 7 days of delivery with a photo of the issue and we'll replace it or refund you at no cost — no return required. You keep the damaged item or dispose of it as you see fit.

When refunds appear

Refunds typically show on your card within 5 business days after we process them. Some banks take an additional 3–5 business days to display the credit. If you don't see your refund after 10 business days total, please contact your card issuer first (the funds are usually held on their end) and copy us at support@krendora.com so we can investigate.

Questions? support@krendora.com — we're here to help.